Absolutely great! Thanks os much to Brad for fixing my wing mirror! One of his colleagues gave a great kids pack to my 4 year old!!! Thanks so much.

Michele Ma'Afu
Mango Hill

The car is brilliant. Very relaxed drive. Neal Gregson was pleasant, very professional, extremely polite, gave me the utmost courtesy. Has great pride in Northstar. I couldn't fault anything he said or did. He was very upfront and honest. For a bloke so young he gave the impression he was 26/27 years old. He is a valuable asset to Northstar. On delivery Andrew Monahan was very similar as well. Drove to Bundaberg this morning and I love it.

Noel Ward
Clontarf

Hello Gentlemen, I Just wanted to pass on some great feedback from Michelle Lines of Aminya Properties. Michelle was extremely impressed with George’s efficiency and customer service, she said it was the best “car buying” experience she has had and will be recommending the Jivve experience to all of her friends and colleagues. Keep up the great work! Regards,

Ren Blanning General Manager Jivve

Hi Bob as you probably are aware, repairs are now complete and I've got the car back and its running well. I just wanted to say thanks again for all assistance in settling this matter. Also to mention that Giles has done an outstanding job in terms of customer service, and managing this issue so capably. Regards

Barry Brown

Customer service was excellent! Felt welcomed, special and served well. Staff were/are friendly, warn and professional. I felt overwhelmed by the good deal I got and walked away feeling like I had made the right choice and by driving all the way from the Gold Coast to Redcliffe was well worth it. I love driving my Suzuki and have nothing but good things to say. Thank you all for making my purchase & experience special.

Lina Nanfra
Stafford Heights

Brilliant!!!!!!......Never known service like it. No one was pushy at all and everyone went above and beyond. People always complain these days and you don't tend to hear otherwise. I love the car. It's fantastic.

Nikki Hughes

Bob Thanks for not giving up! We are now your greatest advocates for the Jeep!!!! A couple of David's mates are going straight to get one as soon as they return from overseas apparently! David is so wrapped that you dealt with me so professionally and respectfully whilst he is overseas! So thanks again - we are all very happy XX Cath (Jerry in particular).

Cath & David Hopgood

Good morning Hannah I hope you had a nice ½ week-end. I just wanted to express my thanks for your patience and utter professionalism in dealing with our inquiries over the last few weeks. At the end of the day, I would have been happy to have bought either the Golf or 130 because I found them both to be very good cars. However our dealings with you were what ultimately allowed us to choose the Golf. Additionally, your work friends are also very easy to deal with. Brad and George (?????) were very friendly and accommodating in all dealings. Take care and see you Friday morning. Kind regards

Craig Morrow
Ferny Grove

Bob, John Firstly, I would like to say thank you for doing all you could to assist with resolving this issue, although at times i wasnt sure we would ever get there. After nearly a year of this ongoing saga and one month before we are to leave Brisbane I can honestly tell you how relieved I am to be able to write you a "lovely - happy customer email" rather than the customer from hell emails you have previously had to deal with. Secondly, I think you ought to thank the one person who I feel is responsible for finally resolving the problem - Mark Swift. Mark was the mechanic/technician that I dealt with today. When I realised they had left the deflector on the front - things were about to turn pear shaped again. But, Mark came out to see me in the office when I asked to find out what work was actually done and to make sure that it was in fact better before I drove away unhappy again. His amazing customer service skills, empathy and product knowledge was far superior to ANY staff I have ever dealt with during this year of hell. Mark really listened to me, came for a drive and realised that I really did make sense when I said the deflector is the problem. He didnt promise anything that he didnt deliver on. He agreed with me re the deflector and decided to take it off and trial it again. When he did he heard the horrendous whistle that was my orginal complaint & then somehow tweaked a few things in the roof and VIOLA and it was fixed!!! We went for a final drive and when the roof was down and at speed and no whistling. We went to 110km with the roof open and there was minimal wind noise - bit more than before - but hey I am very happy that there was none of the wind thumping like you had a window down racket. So I dont know what he did - but after having the car for 2 days, Mark sorted the issue whilst I waited there for a few hours. But thats all good cause I drove Jerry Jeep home roof down and I can honestly say that I feel I have got my JERRY JEEP pretty much back to how we bought him. So FINALLY - THANK YOU. So lets hope you never hear from me again. Thanks

Catherine Hopgood
Gaythorne QLD

Dear General Manager, I am writing this letter to express my complete satisfaction with the services provided by Corey Brett. Regards

Adrian Platica

I would like to congratulate you on the great team you have in the service dept at Redcliffe. They are friendly, respectful, polite and courteous and nothing is too much trouble for them. Thank you !

Rozelle Marquand

As I have stated before but only by telephone, my questions and any other item that arises has always and I expect will carry on in the future is always of the utmost politeness and correctness. The service of our Grand Vitara has always been outstanding along with accessories fitted in a timely manner and no question about the vehicle to a technician or service manager has been left aside or unanswered.Regards

Ken & Lynette Frazer
Blackbutt

Hi, I'd like to write a letter of thanks to the great team at Northstar VW and especially Hannah for her professionalism and great service in helping me purchase my Jetta this month. Hannah went out of her way to negotiate a great price which is very much appreciated as a customer. The purchasing process was hassle free, so definitely 10/10 for service and customer experience. I would definitely purchase another car from Northstar VW even though I live in Canberra. I have only driven the car a few times, but I am definitely a VW convert! Keep up the great work. Kind regards

Alain Thammavong
Canberra

Service is a score of 10 and if I can do further business with you I will and I would have no hesitation in recommending your company. I was very impressed with your total service package. Cheers,

Bob Thompson
Sunshine Coast

"I bought my car from Austral and for servicing I found them to be snobby and incredibly rude, so I went to Maroochydore and whether it was the case or not I got the impression that they were very slack. I was looking in the phone book and was considering going as far as Ipswich when I came across Northstar. I didn't know you guys existed. It has been a breath of fresh air. Amanda and Giles treated me beautifully and with respect. Even though my car wasn't ready until 5pm when it was supposed to be around lunch time they kept me up to date which was helpful to plan my day. They passed my test and I'll definately be back." Thanks

Melissa .