New & Used Cars - Brisbane QLD - Northstar Motor Group

Northstar Motor Group is South East Queensland's largest Mitsubishi, Ralliart, Suzuki, Chrysler, Jeep, Dodge, Volkswagen  and Isuzu UTE dealer as well as having an extensive range of almost 200 approved used cars to choose from.

A Promise for a Promise

At Northstar Motor Group we have things of value. We have our products and services and you have the ability to exchange something of value for that product or service. When  you speak with our team we won't just take your valuable time or money for granted, we'll talk with you as if we were talking to a friend or a member of our family.

A Promise for a Promise

When we make our offer you are free to accept it or reject it.

A Promise for a Promise

Both you and we need to believe that it is our inalienable right to deal with the other person. Our promise for your promise is to try to provide the highest level of service, best quality vehicles and best comparative prices that are available in the automotive industry today

A Promise for a Promise

Whether this exchange of promises takes place depends on whether the two parties to the transaction see the value and can agree on terms that will leave both parties better off.

A Promise for a Promise

The process of negotiation should lead to mutually acceptable terms or a decision to buy or not to buy. We will respect your decision and we ask that you accept ours. Either way we part as friends not enemies. We acknowledge your right and our right not to transact business today but perhaps do business at another time or place

A Promise for a Promise

On and after delivery of our product or service to you, we will continue to treat you as a friend or member of our family. Please respect our efforts to serve you. However we need to provide this service under the terms of the franchise agreements that we hold with our manufacturers. It is our intent to serve you, our friend, to our best endeavours. Sometimes things may not work out as planned, but we will support you as we can with all our might.

A Promise for a Promise

# The Promise mantra was originally delivered in a different form by Sergio Marchionne, the head of the new Fiat Chrysler company. Mr Marchionne's speech has been interpreted by us for our business.

1. We're a family owned and locally run company - not a publically listed conglomerate.
   We know our staff and customers by name - not numbers                          
   (Cameron Semark - General Manager)
   
2. We strive for the highest quality in every aspect of our business. We work to International Standards stipulated by our manufacturers. Volkswagen - ISO 12300, Chrysler - Five Star International Dealer Standards, Mitsubishi - 3 Diamond Certification, Suzuki - Excellence Standards, Isuzu Ute - International Standards
   (Graham Collins - General Manager)
   
3. Our heart is in our community - local people looking after local people                   
   (Suzi Aldons - Director, Brad Harris - Sales Manager Volkswagen)
4. We're not perfect - we make mistakes. We own up to them and try to resolve them quickly.
   We're your partner in dealings with our manufacturers               
   (Bob Aldons - Managing Partner)
   
5. We're a company that listens to you  - our customers
   (Sandra Hurst - Delivery Co-ordinator & Glen Pinkstone - Financial Controller)
   
6. No request is too difficult - it only takes a bit of time and energy. If you can't come to us, we'll come to you and we'll work within your time schedules, not necessarily ours   
   (Lloyd Milady - Business Manager)
   
7. If we don't have what you want, we'll use our extensive contacts in the industry to assist.
   (Vicki MacGregor - Executive Assistant to Bob Aldons)
   
8. Our staff will assist you even if it's with another division of our company                                              
   (Corey Brett - Business Manager)
   
9. We don't want to be the biggest - just the best at what we do                                                  
   (Mark Knoll - Used Car Manager)
   
10. Our staff and management are real people - down to earth with no airs and graces                         
    (Joel McKenzie - Delivery Co-ordinator)
    
11. We're committed to providing the highest level of customer service and improving it every day                
    (Anthony Dempsey - Service Manager)
    
12. We'll gladly provide rewards and incentives when you allow us to look after your friends, relations and work colleagues
    (Corey Brett - Business Manager)

Our Community involvement includes partnering with the following worthy organizations:

• National Breast Cancer Foundation 
• Redcliffe Veterans Golfers Club
• Muscular Dystrophy Assoc of Queensland
• Meals on Wheels - Redcliffe and Deception Bay
• Redcliffe Foster Carers Support Group
• Peninsula Animal Aid
• Florence Kindergarten
• Dolphins Social Golf Club
• North Lakes Golf Club
• Australian Trade College - North Brisbane
• Redcliffe Golf Club
• Donna Lynch & 4BC
• Redcliffe Historical Society Inc
• Redcliffe Art Society
• Redcliffe Tigers AFL Club
• Redcliffe United Services Bowls Club

Roadside Assistance Programs

For new Mitsubishi, Ralliart, Chrysler, Jeep, Dodge and Isuzu UTE vehicles

Overnight Test Drive Program

Why simply drive your potential dream car around the block before you decide? Northstar offers a 24 hour test drive program which enables you to really feel that this is the car for you.

Northstar Financial Services

Our expert staff will assist you to tailor a purpose built financial strategy for the purchase of your vehicle. And when you're ready to make that important business purchase, whether it's a computer, a shop fit out or an aeroplane we'll be there to advise you on the best way to go.

Referrals are our life blood - Introducing Rider's Rewards Program

As a local business, referrals are very important to us and when you send someone to us to buy a car we promise that we'll take care of them like they were family.  Just like Rider, you too can be rewarded for simply rounding up a few sheep (your friends, family & colleagues!) and telling them about Northstar's great deals on new and used cars!

They get a great deal, you get rewarded! Not a baa-ad idea? Find out more!

WOW PROGRAM

Probably the most innovative guarantee in the motor industry is our WOW program. At Northstar, we're so confident that you’ll buy from us that if you don't we'll give you a window tint on the car you buy at another dealer for free. All you have to do is give us the last chance at your business and if we can’t at least match or better that offer it's all yours.
 

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